1. Introduction
Welcome to Agvance Nutrition Limited (“we,” “our,” or “us”). We are committed to protecting your personal information and respecting your privacy in accordance with the Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website agvance.co.nz (“Website”) or purchase goods through our online store.
By using our Website or providing your personal information, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information from you:
- Contact Information: Name, email address, phone number, and physical address.
- Account Information: Username, password, and payment information.
- Order Information: Details of purchases, delivery instructions, and transaction records.
- Website Usage Information: IP address, device type, browser type, and browsing behaviour.
- Communication Records: Emails, messages, and other communications with us.
We collect personal information directly from you when you:
- Create an account or place an order on our Website;
- Contact us through email, phone, or online forms;
- Sign up for newsletters or promotions; or
- Use our Website and allow cookies or similar technologies.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
- To process and fulfil your orders, including delivery and payment processing;
- To communicate with you about your order, inquiries, or customer support;
- To improve our Website, products, and services;
- To send you marketing communications, promotions, or updates with your consent;
- To comply with our legal obligations and enforce our terms of use; and
- To analyse Website usage and improve user experience.
4. Sharing Your Personal Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist us with order processing, payment processing, delivery services, or website hosting;
- Legal Authorities: Where required by law or to comply with legal obligations;
- Marketing Partners: With your consent, for promotional purposes; and
- Other third parties with your express consent.
We will not sell your personal information to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect Website usage data and enhance your browsing experience. Cookies may store information such as your preferences, device details, and browsing activity. You can manage or disable cookies through your browser settings; however, some features of our Website may not function properly if cookies are disabled.
6. Security of Your Information
We take reasonable steps to protect your personal information from unauthorised access, disclosure, loss, or misuse. This includes using secure servers, encryption, and regularly updating our security practices.
While we strive to protect your information, no transmission over the internet is entirely secure. You share information with us at your own risk.
7. Accessing and Correcting Your Personal Information
You have the right to:
- Access the personal information we hold about you; and
- Request correction of inaccurate or incomplete personal information.
To make such a request, please contact us at the details provided below. We will respond to your request in accordance with the Privacy Act 2020.
8. Retention of Personal Information
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
9. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access and correct your personal information;
- Restrict or object to certain uses of your personal information;
- Withdraw your consent for marketing communications at any time; and
- Lodge a complaint with the Privacy Commissioner if you believe your privacy rights have been breached.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will take effect immediately upon being posted on our Website. Please check this page periodically for updates.
11. Contact Us
If you have questions about this Privacy Policy, or wish to access, correct, or inquire about your personal information, please contact us:
Email: admin@agvance.co.nz
Agvance Nutrition Limited